To ensure consistent quality of the operations of the Expert and Support Centres Network of the Alzheimer Society of Finland, the society strove to create uniform monitoring and assessment procedures, available to every unit. The organization maintains province-level expert and support centers that offer help to people with dementia and their caregivers. This national network, coordinated by the Alzheimer Society of Finland, is funded by the Finnish Slot Machine Association.
The society uses the Surveypal system as a self-assessment tool for measuring quality, to generate information for further development of the operation and to meet the needs of the sponsor. The system collects statistics on figures and the scope of the society’s operations (the number of customer contacts and events, along with that of customers and participants). The statistics and feedback forms have been created with the Surveypal tool.
The idea is to compile all data into statistics immediately after each event. Recording of the data is carried out partially with the aid of smartphones and tablets, which enables filling out online statistical templates on the spot. It is easy to compile and analyze data collected in a single system in electronic form. The software directly provides summaries and diagrams indicating, for example, the number of events and participants. The employees of the Expert and Support Centres Network, along with the board of directors of the society, analyze the results, participant satisfaction, and the reaching of objectives, then determine targets for development. After this, quality self-assessment is conducted on the basis of the analysis.
The most significant advantage of the enterprise resource planning system has been that it makes the work done visible to both the employees themselves and others. The compiled results indicate whether the expert and support centers manage to respond to the needs of people with dementia and their caregivers. Systematically collected information is reliable and thus enhances the credibility of the operation and guarantees uniform quality across all centers. As one employee stated, “the enterprise resource planning system has brought the expert and support centers to a new level.” Still in its early stages, use of the new system has taken work and time, but it is still being developed, to match the needs of our users more closely.
Maaret Alaranta. The author of the article works as a coordinator for the Alzheimer Society of Finland. Maaret is responsible for the coordination and development of the society’s national Expert and Support Centres Network.