Surveys as tools for event management

Event management is a complicated and demanding process. The success of an event is determined by many factors but, make no mistake, the human component will always prevail. Create a highly satisfying event experience and your attendees will beg for more. This is where feedback management comes into play. Surveys can be utilized during all event… Read more »

Why start-ups need to focus on customer experience

Undeniably, exceptional customer experience correlates with growth. The previous statement is very important for start-ups because it allows for customer-driven scalability. Most start-ups, however, neglect the customer experience and only focus on the product. Your overall success depends on your ability to bring in new customers while keeping already existing customers satisfied. This is why… Read more »

5 tips to get the most out of online surveys

Surveys are a valuable tool that generates actionable insights for any business. That is, if utilized correctly. It doesn’t take a guru to create an effective survey. All it takes is some attention to detail and a checklist to follow. Here are five tips to help you build successful online surveys:

The road to CEM is paved with integrations (Zendesk integration)

Unless you live under a rock, you are by now aware that customer experience management is all that jazz. The way you handle your customers can make or break your business. Simple, right? Consistently deliver exceptional customer experience, sit back, and enjoy the monetary fruits of your labor. Wrong! The problem lies not within your intention… Read more »

How to act on NPS feedback

Customer experience and customer relationships are more relative than ever. In an era where the customer is the focus point, more and more organizations, from corporations, to non-profits, to government agencies, are using the simple and elegant Net Promoter® Score to determine customer loyalty and future growth. The NPS ranges from -100 to +100 and the… Read more »

Net Promoter Score (NPS®) – what it is and why it matters

Why is everybody so obsessed with the Net Promoter® Score? Well, mainly because the NPS is a great indicator for growth and loyalty. A high NPS score suggests that your customers are satisfied with your product or service. Actually, it suggests that they are so satisfied they would ask their friends and colleagues to use… Read more »

Connect Surveypal® to other apps using Zapier

At Surveypal®, we are constantly striving to provide our customers with seamless solutions that allow them to get the most value out of using our service. Over the past months, we have been working hard to develop and improve easy integrations with a number of services. Surveypal®’s collaboration with Zapier has been one of the… Read more »

6 best question types for customer feedback surveys

Customer feedback surveys are a useful tool which allows organizations to gather valuable insights from their customers. Feedback is crucial not only because it provides an understanding of how your customers feel about your products and services, but, also, because it reveals areas of improvement and generates actionable data towards that improvement. Customer feedback surveys… Read more »

Surveypal® partners with the 2016 Championships of Academic Kyykkä

This year Surveypal® will once again be sponsoring the 2016 Championships of Academic Kyykkä. The event will be held in Tampere, Finland, on February 13. Approximately 4000 students from all over the country will be competing in this traditional team sport (which looks like bowling on ice) to determine the 2016 champion. The championship organizers… Read more »

Surveys as tools for event management

In the last few years we have entered into partnerships with an array of events (such as Slush, Arctic15, Mindtrek, Twinkle, and more) that have used Surveypal®’s services in the process of event planning and in order to collect feedback during and after the event. The final conclusion is always the same. Surveys, when used… Read more »