Surveypal CX blog

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With the help from actionable, and no-nonsense CX Tips, Best Practices and Real Customer Stories. Sent about once per month. 

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Mother’s Day special: 4 reasons why your mom is better at customer experience than you

Mother’s Day is approaching and, right about now, your mom is most likely in your thoughts. She is a wonderful creature, isn’t she? The fact that she gave you the gift of life is probably the least of her accomplishments.

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How to enhance an incident management process with a survey integration

Let me see if I can paint you a picture. It’s Friday morning. Coffee in hand you walk into the office. You can immediately tell something is off just by looking at people’s faces. Somewhere in the other side of the world a server crashed and now the sentence “critical failure” is filling up the […]

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Tracking Customer Agent Performance in Zendesk – Fiverr

Fiverr is the world’s largest freelance services marketplace for lean entrepreneurs to focus on growth and create a successful business at affordable costs.

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E-Commerce Pricing Strategies: Improve Conversions in the Age of the Customer Experience

E-commerce businesses are now trying to achieve success at a time when customers hold all the power in their hands. Online buyers have immense options and opportunities to find the best products with best deals while they are shopping.

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How to Get the Most out of Survey Data with a CRM Integration

Customer relationship management (CRM) software is hyped for good reason. It enables organizations to build successful relationships with current and potential future customers. You can use a CRM platform in many ways, depending on the needs of your company and the organizational goals you aim to achieve. But, ultimately, your success with CRM depends on the quality of information stored in your database.

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