Surveypal CX blog

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With the help from actionable, and no-nonsense CX Tips, Best Practices and Real Customer Stories. Sent about once per month. 

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10 year anniversary infographic

Surveypal celebrates 10 years at the forefront of customer experience

This past spring marked a very special occasion for all of us at Surveypal – our 10 year anniversary. As we enter our second decade in business we thought we would share an infographic which includes some interesting facts about who we are and what we do.

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Tom Toivonen, CEO, Surveypal

From running a marathon to leading a tech company – Surveypal’s new CEO was determined to find the right fit

Surveypal’s CEO Tom Toivonen was looking for new exiting challenges in a company with a ready product and a competent staff. In this blog post he explains why he chose Surveypal.

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Mother’s Day special: 4 reasons why your mom is better at customer experience than you

Mother’s Day is approaching and, right about now, your mom is most likely in your thoughts. She is a wonderful creature, isn’t she? The fact that she gave you the gift of life is probably the least of her accomplishments.

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How to enhance an incident management process with a survey integration

Let me see if I can paint you a picture. It’s Friday morning. Coffee in hand you walk into the office. You can immediately tell something is off just by looking at people’s faces. Somewhere in the other side of the world a server crashed and now the sentence “critical failure” is filling up the […]

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Tracking Customer Agent Performance in Zendesk – Fiverr

Fiverr is the world’s largest freelance services marketplace for lean entrepreneurs to focus on growth and create a successful business at affordable costs.

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