The road to CEM is paved with integrations (Zendesk integration)

Unless you live under a rock, you are by now aware that customer experience management is all that jazz. The way you handle your customers can make or break your business. Simple, right? Consistently deliver exceptional customer experience, sit back, and enjoy the monetary fruits of your labor. Wrong! The problem lies not within your intention… Read more »

How to act on NPS feedback

Customer experience and customer relationships are more relative than ever. In an era where the customer is the focus point, more and more organizations, from corporations, to non-profits, to government agencies, are using the simple and elegant Net Promoter® Score to determine customer loyalty and future growth. The NPS ranges from -100 to +100 and the… Read more »

Net Promoter Score (NPS®) – what it is and why it matters

Why is everybody so obsessed with the Net Promoter® Score? Well, mainly because the NPS is a great indicator for growth and loyalty. A high NPS score suggests that your customers are satisfied with your product or service. Actually, it suggests that they are so satisfied they would ask their friends and colleagues to use… Read more »

Connect Surveypal® to other apps using Zapier

At Surveypal®, we are constantly striving to provide our customers with seamless solutions that allow them to get the most value out of using our service. Over the past months, we have been working hard to develop and improve easy integrations with a number of services. Surveypal®’s collaboration with Zapier has been one of the… Read more »

6 best question types for customer feedback surveys

Customer feedback surveys are a useful tool which allows organizations to gather valuable insights from their customers. Feedback is crucial not only because it provides an understanding of how your customers feel about your products and services, but, also, because it reveals areas of improvement and generates actionable data towards that improvement. Customer feedback surveys… Read more »

Surveypal® partners with the 2016 Championships of Academic Kyykkä

This year Surveypal® will once again be sponsoring the 2016 Championships of Academic Kyykkä. The event will be held in Tampere, Finland, on February 13. Approximately 4000 students from all over the country will be competing in this traditional team sport (which looks like bowling on ice) to determine the 2016 champion. The championship organizers… Read more »

Surveys as tools for event management

In the last few years we have entered into partnerships with an array of events (such as Slush, Arctic15, Mindtrek, Twinkle, and more) that have used Surveypal®’s services in the process of event planning and in order to collect feedback during and after the event. The final conclusion is always the same. Surveys, when used… Read more »

How Slush uses Surveypal® to deliver the best possible experience

Slush is the biggest event production ever done in Finland. With 15,000 attendees it is also one of the biggest tech events in the world. Together with local partners Slush has organized over 100 events around the world. Watch how Surveypal® helps Slush to have more conversations with their customers.

Surveypal as a self-assessment tool for assessing quality – the Alzheimer Society of Finland

To ensure consistent quality of the operations of the Expert and Support Centres Network of the Alzheimer Society of Finland, the society strove to create uniform monitoring and assessment procedures, available to every unit. The organization maintains province-level expert and support centers that offer help to people with dementia and their caregivers. This national network,… Read more »

Making your calls from a phone booth – Framery and Surveypal engage in collaboration

Telephone booths, which have all but vanished from the urban landscape, are returning as office furniture. Besides offering a place to make phone calls without disturbing others, a soundproof space provides some peace and quiet in the middle of a noisy open-plan office. The collaboration between telephone-booth manufacturer Framery and survey-technology company Surveypal allows end… Read more »